Customer · Digital App

Track Transfer — Normal, Pre-Sent delay and Post-Sent delay (FR-09).

Console
NormalHappy path
11:465G · 70%
Transfer details
Timeline
Summary
Transfer details
Order numberUS100000001
StatusPaid
Recipient
RecipientCARLOS R.
Amount$187.00
  1. Transfer submitted
    May 23 at 3:20 PM
  2. The money is on its way
    May 23 at 3:20 PM
  3. Transfer received by partner
    May 23 at 3:22 PM
  4. Transfer was paid out
    May 23 at 4:43 PM
Pre-Sent DelayUpdating availability time
11:465G · 70%
Transfer details
Timeline
Summary
Transfer details
Order numberUS100000001
StatusIn Progress
We are updating the availability time. No need to contact us — we are working on it. Estimated time for availability: Jan 1, 03:00 AM.
Recipient
RecipientCARLOS R.
Amount$187.00
  1. Transfer submitted
    May 23 at 3:20 PM
  2. Updating availability time
    New ETA Jan 1, 03:00 AM
  3. Transfer received by partner
  4. Transfer was paid out
Post-Sent DelayUpdating time for deposit
11:465G · 70%
Transfer details
Timeline
Summary
Transfer details
Order numberUS100000001
StatusDeposit In Transit
We are updating the time for deposit. No need to contact us — we are working on it. Estimated time for payment: Jan 1, 03:00 AM.
Recipient
RecipientCARLOS R.
Amount$187.00
  1. Transfer submitted
    May 23 at 3:20 PM
  2. The money is on its way
    May 23 at 3:20 PM
  3. Updating time for deposit
    New ETA Jan 1, 03:00 AM
  4. Transfer was paid out

The delay note appears under Status in the top card. The Status label uses the customer-facing translation from the Status Mapping matrix (e.g. Posted → "In Progress"). No push is sent for sub-status changes — that's the proactive B&M SMS layer.

View same order in FX Online / Care Agent