Customer · Digital App

Track Transfer — Normal, Pre-Sent delay and Post-Sent delay (FR-09).

Console
NormalHappy path
11:465G · 70%
Transfer details
Timeline
Summary
Transfer details
Order numberUS100000001
StatusPaid
Sub statusHappy path
Recipient
RecipientCARLOS R.
Amount$187.00
Timeline
  1. Transfer submitted
    May 23 at 3:20 PM
  2. The money is on its way
    May 23 at 3:20 PM
  3. Transfer received by partner
    May 23 at 3:22 PM
  4. Transfer was paid out
    May 23 at 4:43 PM
Pre-Sent DelayUpdating availability time
11:465G · 70%
Transfer details
Timeline
Summary
Transfer details
Order numberUS100000001
StatusIn Progress
Sub statusUpdating availability time
We are updating the availability time. No need to contact us — we are working on it. Estimated time for availability: Jul 20, 09:00 PM.
Recipient
RecipientCARLOS R.
Amount$187.00
Timeline
  1. Transfer submitted
    May 23 at 3:20 PM
  2. Updating availability time
    New ETA Jul 20, 09:00 PM
  3. Transfer received by partner
  4. Transfer was paid out
Post-Sent DelayUpdating time for deposit
11:465G · 70%
Transfer details
Timeline
Summary
Transfer details
Order numberUS100000001
StatusDeposit In Transit
Sub statusUpdating time for deposit
We are updating the time for deposit. No need to contact us — we are working on it. Estimated time for payment: Jul 20, 09:00 PM.
Recipient
RecipientCARLOS R.
Amount$187.00
Timeline
  1. Transfer submitted
    May 23 at 3:20 PM
  2. The money is on its way
    May 23 at 3:20 PM
  3. Updating time for deposit
    New ETA Jul 20, 09:00 PM
  4. Transfer was paid out

The delay note appears under Status in the top card. Edits are saved locally to this browser. Use the button on each phone to restore a previous Status.

View same order in FX Online / Care Agent