Customer Care Rep · Complaints Log
Order us100000001 · auto-flagged from the Delay Console (legacy UI simulator)
Order Date
Dec 31, 11:00 PM
AR Rating
C
Sales Rating
Standard
Compl. Status
Opened
Agent
EW102
riamoneytransfer.ES
SeqID
7565123
Branch No
1
Staged Agent
Contact
Carlos R.
Tel
917613760
Transfer Amt
$187.00
Delivery
Bank Deposit
AC#
80854887067
Local Amt
757,350 COP
Country From
Spain
Fee
3.99
Rate
4,010.00
Cust Since
Customer
Carlos R.
Cell
629912514
Notification
Svc SMS ☑ Email ☑
Cust. Email
customer@example.com
Method
Signature Debit Card
Beneficiary
marlen XXXXXXXXX
Available on
1/1/1970
Action:ETA: Jan 1, 03:00 AM
51810
Bancolombia Bank Deposit
SeqID
8056010
Tel
0115742518188
Opt
1
3rd Party Loc
Do Not Allow Mark To Resend1Relationship ManagerMarcelo CastilloCorrespondent Payout BrandBancolombia Depositos BancariosSuspended DateCorrespondent Admin StaffProvider Name (Payment Hub)BancolombiaProvider Name (Payment Hub)Bancolombia
Type:Log Export:
| Note | Show to | Reviewed By | Time | Verified | |
|---|---|---|---|---|---|
Dec 31, 11:00 PM Transaction Flag — Auto Bancolombia · Bank Deposit Transaction flag — "Updating time for deposit". Estimated time for payment is Jan 1, 03:00 AM. We are working on it; no need to contact the customer. Auto-created by g.aguilar from issue ISS-2041. | Dec 31, 11:00 PM | ||||
Jun 12 2026 06:55 AM Bancolombia S.A. Bank Deposit Response to Order Transmission: The beneficiary's account number is invalid. The funds can be collected in person at any Bancolombia branch. | |||||
Jun 12 2026 06:55 AM Correspondent Message – Other Bancolombia S.A. Bank Deposit Corresp.: Response to Order Transmission: The beneficiary's account number is invalid. The funds can be collected in | |||||
Jun 12 2026 06:55 AM Correspondent Message – Other Bancolombia S.A. Bank Deposit Corresp.: Response to Order Transmission: The beneficiary's account number is invalid. The funds can be collected in |
Entry Type
Consumer
Sent to PA
Dec 31, 11:00 PM
Conf Time
Dec 31, 11:00 PM
Conf Status
Received ok
Canc Sent
Canc Recd
Canc Status
SL1
Canceled
Canc Type
Canc Reason
Resent
Refunded
Last PQ Status
Completed
| Type | Value | By | Date |
|---|---|---|---|
| Transaction Flag | Updating time for deposit · ETA Jan 1, 03:00 AM | g.aguilar | Dec 31, 11:00 PM |
| Received-PA | Yes | System Administrator | Dec 31, 11:00 PM |